Project info
INVT ITEMS
4,600 +
TIMELINE
40 hs
RST Brands faced the challenge of managing B2B orders efficiently while ensuring data consistency across their AMP and NetSuite databases.
RST Brands is a distinguished US-based company renowned for its exquisite sustainable outdoor, patio, and luxury indoor furniture sets and accessories. With a focus on superior design, comfort, and durability, RST Brands has captivated customers worldwide through partnerships with major retailers like Wayfair, Home Depot, Costco, and Amazon. Their expertise extends beyond product offerings, as they also provide specialized consultancy services for tailored outdoor furniture assortments, ensuring customers' needs are met for gardens, decks, patios, and swimming pools. By combining sustainability with exceptional craftsmanship, RST Brands elevates outdoor and indoor living with stylish and eco-friendly furniture solutions that transform spaces into havens of comfort and sophistication.
Introduction
Overview
Developement
Solution
To address RST Brands' requirements, we implemented a robust integration between AMP's B2B eCommerce and POS software and NetSuite. The integration facilitated seamless data flow between the two systems, allowing for real-time synchronization of customer information, product catalog, and order details. When a new customer or product was created in either AMP or NetSuite, the data was replicated in the other system, ensuring consistency and eliminating duplicate entry.
The integration enabled AMP's eCommerce platform to leverage NetSuite's powerful functionalities, including order creation, customer management, and inventory tracking. When a new customer placed an order through AMP, a corresponding customer record was automatically created in NetSuite. For existing customers, the order was linked to their existing profile using their email as a unique identifier.
To streamline the approval process for orders created by sales representatives, if a customer was not yet created in NetSuite, the order was created but required approval from the RST team. This ensured that every order received the necessary review before being processed further.
Additionally, the integration allowed RST Brands to select specific products within NetSuite to be eligible for display and sale through AMP's eCommerce platform. Products were synchronized daily between NetSuite and AMP, ensuring accurate and up-to-date product availability information for customers.
Outcome
Results
The integration between AMP and NetSuite revolutionized RST Brands' B2B order management process, delivering significant benefits:
Enhanced Efficiency: The automated synchronization of customer information, orders, and products reduced manual data entry, minimizing errors and saving valuable time for RST Brands' team.
Real-time Data Accuracy: With real-time data synchronization between AMP and NetSuite, RST Brands gained accurate insights into product availability, order status, and customer information, enabling prompt decision-making and efficient order fulfillment.
Streamlined Order Approval: The integration facilitated seamless order approval for sales representatives, ensuring a smooth workflow and timely order processing.
Improved Customer Experience: The seamless integration between AMP and NetSuite enabled a seamless buying experience for RST Brands' B2B customers, providing accurate product information, efficient order placement, and streamlined communication.
Conclusion
By integrating AMP's B2B eCommerce and POS software with NetSuite, RST Brands successfully optimized their B2B order management process. The seamless data synchronization, automated customer creation, and real-time product availability updates streamlined operations, reduced manual effort, and enhanced overall efficiency. The integration empowered RST Brands to provide exceptional customer experiences while maintaining accurate and up-to-date data across their AMP and NetSuite systems, solidifying their position as a leader in the furniture industry.
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